ManageEngine ServiceDesk Plus 13.0.0 Build 14501 Enterprise

Behavior Changes:
While importing contracts with picklist additional fields, contract entries whose picklist values are not configured as the picklist option in ServiceDesk Plus will be added to Failed Records.
The following behavior changes are introduced for request attachments:
Attachment size will not be displayed in request history.
For requests created from emails, the attachment created user will be listed as System User in request details page.
The following scheduled migration tasks will no longer be executed after upgrading to 14501 build or later: InlineImageMigration, ResolutionTemplateMigration, AntisamyNotificationMigration. During patch validation, users will be notified via a prompt message in the UI if any task is not completed. To resolve any incomplete task, please contact support.
Enhancements:
Users can adopt custom trust store to support untrusted security certificates while configuring Mail Server Settings. Click here know more
While moving a request from one instance to other, the Select Instance drop-down shows the status of the target instance if it is in pre-production stage
After selecting a target instance, the instance status is displayed below the Select Instance drop-down field.
While creating or editing requests from ServiceDesk Plus mobile app,
Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Issues Fixed:
Requests:
After upgrading to build 14500, $ApproverName and $OriginalApprover variables are not replaced with relevant values in approval emails
In some cases, inline images are not displayed in application UI when a request is created from email.
While moving requests, attachments are not moved to target portal if a custom file path is configured under ESM Directory/Admin > General Settings > Attachment Settings.
The Mark First Response field update action in note business rules is not getting applied if notes are added via outlook actionable cards.
Email commands do not work if the incoming mails are fetched using Microsoft Graph. This issue occurs only if the commands are present at the end of the description which is more than 250 characters.
Change:
Unable to trash changes in Standard and Professional editions with only Changes as add-on.
Tasks:
Task and Work Log forms close automatically if a user clicks outside the slide-out panel.
End time in work logs forms are populated incorrectly if the timezone of servers and users differ.
Assets:
During asset reconciliation, unable to add user-related data to the resourcestatehistory and resourceownerhistory tables if the user assigned to the assets is inactive.
Purchase:
Unable to search for purchase order items via global search.
<br> tag is displayed in the approval mail description if a description with line breaks is added while sending a purchase order for approval from the Purchase module.
Contracts:
While importing contracts via XLS files,
Default values are not reflected in additional fields for imported contracts.
Enable Notification check box is disabled automatically while updating contracts via XLS files.
Admin:
Requester are unable to access Close and Reopen buttons in the request details page even if the associated request life cycle contains Close and Reopen transitions.
'New Timer Action' is mistranslated in French personalization.
Unable to edit Category (Admin > Customization > Helpdesk) if the Change Manager of the category is removed from the SDChangeManager role and license is downgraded from Enterprise/Professional to Standard (without change add-on).
Unable to update the domain name in Windows Domain Scan due to an internal error in updating the root organizational unit name.
Performance improvements while loading the service catalog under Admin > Templates & Forms > Service Catalog.
Reports:
Technicians are able to query user additional fields from other service desk instances.
General:
Mistranslated text in My Approvals widget under Home page in French personalization.
Special characters supported in the Password field for HA File Replication Configuration are now listed in a tooltip on the application UI.
Users are able to reuse existing password while updating new password under Forgot Password page.

Issues Fixed

• Users who are deleted from the ESM Directory are not getting deleted from the specific instances.
• Users who are deleted from the Active Directory get deleted only from the ESM Directory and not from all instances.
• If there is a non-login user in an instance and a new user (with a same email id as of the non-login user) is added from the ESM Directory, then a duplicate user gets created in the specific portal.

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